TERMS & CONDITIONS

By making a purchase with Hollyhoque, you acknowledge and agree to the Terms & Conditions outlined below. Hollyhoque reserves the right to amend these Terms & Conditions from time to time.

1. RETURN & EXCHANGE POLICY

Return and exchange requests must be emailed to hollyhoque@gmail.com within 7 days of receiving your parcel.

Please include your order number and wait for further instructions before mailing any items back to us.

Important:

  • Return or refund requests submitted through the purchasing platforms will be rejected. All returns must be arranged directly with Hollyhoque.

  • Returns and exchanges are not applicable to sale items, unless otherwise stated by Hollyhoque.

  • Exchanges are only permitted for a change in size or colour. Exchanges for a different design or item are not allowed under this policy.

Eligibility Requirements

To qualify for a return or exchange, the item must meet all of the following conditions:

  1. The exchange tag must remain intact.

  2. The item must be unworn, unwashed, and free from any scent or smell.

  3. The item must be in brand-new condition.

All returned items are subject to inspection. Hollyhoque reserves the right to reject any return or exchange request if the item does not meet the above requirements.

Return Shipping & Exchange Fees

  • The returned parcel must be mailed to us within 7 working days of receiving your original parcel.

  • Customers are responsible for all return postage costs.

  • An additional $4 redelivery fee is required for exchange items to be mailed out.

All return and exchange requests are assessed on a case-by-case basis. Hollyhoque reserves the right to exercise discretion in approving or rejecting requests.

2. WRONG ITEM DELIVERED OR DEFECTIVE ITEM RECEIVED

If you receive an incorrect or defective item, please email hollyhoque@gmail.com with your order number and details of the issue. We will advise you on the next steps for the return or exchange.

Eligibility Requirements

Returned items must meet the following conditions:

  1. The exchange tag must remain intact.

  2. The item must be unworn, unwashed, and free from any scent or smell.

  3. The item must be in brand-new condition.

All returned items are subject to inspection. Hollyhoque reserves the right to reject requests if the items do not meet the above requirements.

Replacement or Refund

  • A one-to-one exchange for the same item, colour, and size will be arranged upon receipt and inspection of the returned parcel.

  • If the original item is out of stock, a full refund will be processed.

Measurement Discrepancies

A measurement discrepancy of 0.25" to 0.75" will not be considered a defect. All measurements should be taken with the item laid flat.

3. RETURN FOR STORE CREDITS

Eligibility Requirements

To qualify for a return for store credits, the item must meet all of the following conditions:

  1. The exchange tag must remain intact.

  2. The item must be unworn, unwashed, and free from any scent or smell.

  3. The item must be in brand-new condition.

All returned items are subject to inspection. Items that do not meet these requirements may be rejected.

Store Credit Amount

Store credits will be issued based on the amount paid for the item on the respective purchasing platform, excluding platform vouchers and discounts. Credits will not be calculated based on the full retail price.

Validity & Extensions

  • Store credits are valid for 3 months from the date of issue.

  • Requests for extensions due to valid reasons may be submitted to hollyhoque@gmail.com for consideration.

Usage of Store Credits

  • Store credits can only be used for purchases on our official website: www.hollyhoque.com.

  • Store credits cannot be converted into cash refunds or vouchers.

4. DELIVERY & REDELIVERY INFORMATION

Standard Courier Delivery

  • Standard courier redelivery fee: $4.00.

  • Delivery typically takes up to 48 hours from the date of dispatch.

  • Complimentary standard courier delivery is available for orders above $60, unless otherwise stated or subject to specific website promotions.

Tracking Information

Please email hollyhoque@gmail.com if you require your parcel's tracking number.

5. GENERAL TERMS

By placing an order with Hollyhoque, you acknowledge that you have read and agreed to these Terms & Conditions.

Hollyhoque reserves the right to amend these Terms & Conditions from time to time.